These Terms of Service (the "Terms") govern your access to and use of the EnderGrid game server hosting platform, websites, control panel, and related services (collectively, the "Service") operated by EnderGrid Hosting ("EnderGrid", "we", "us", or "our"). By creating an account, purchasing a plan, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility and accounts
You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you must have permission from a parent or legal guardian who agrees to these Terms on your behalf. You are responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized use of your account.
2. Description of the Service
EnderGrid provides Minecraft: Java Edition server hosting on dedicated Java processes with allocated memory, storage, a live console, file management, plugin uploads, and backup tooling. Resources (RAM, CPU, storage, and player slots) are provisioned according to the plan you purchase. We do not oversell allocated memory: the RAM listed on your plan is reserved for your server.
3. Plans, billing, and renewals
- Plans are billed monthly in advance through our payment processor, Stripe. By subscribing, you authorize recurring charges to your selected payment method until you cancel.
- Prices are shown in US Dollars and exclude any taxes that may apply in your jurisdiction.
- Your subscription renews automatically each billing cycle. You may cancel at any time from your account panel; cancellation stops future renewals and your server remains active until the end of the paid period.
- We may change plan pricing or features with at least 14 days' notice. Continued use after a price change constitutes acceptance of the new price.
- Refunds are governed by our Refund Policy, including a 7-day money-back guarantee for new customers.
4. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You are solely responsible for the content, configuration, plugins, mods, and worlds you deploy, and for the conduct of players who connect to your servers.
5. Your content and data
You retain ownership of the worlds, files, configurations, and other content you upload ("Your Content"). You grant us a limited license to store, process, transmit, and back up Your Content solely to operate and support the Service. You are responsible for ensuring you have the rights to any software, plugins, mods, or media you upload, and for complying with the licenses that govern them.
6. Backups
The Service includes tooling that lets you create and restore backups of your server. While we take reasonable measures to protect data, backups you create are a convenience and not a substitute for keeping your own copies. You are responsible for downloading and retaining independent copies of any data that is important to you. We are not liable for lost data except as required by law.
7. Suspension and termination
We may suspend or terminate your account or servers, with or without notice, if you violate these Terms or the Acceptable Use Policy, fail to pay amounts due, create risk or legal exposure for us, or if required by law. Where practical we will give you notice and an opportunity to cure. You may terminate at any time by cancelling your plan and deleting your servers. Upon termination we may delete Your Content after a reasonable grace period.
8. Third-party services
The Service integrates with third parties such as Stripe (payments), Cloudflare (DNS and network protection), and the providers of the server software you choose (Paper, Purpur, Fabric, Vanilla). Your use of those components may be subject to their own terms, and we are not responsible for third-party services.
9. Intellectual property
The Service, including its software, control panel, branding, and content we create, is owned by EnderGrid Hosting and protected by intellectual property laws. These Terms do not grant you any right to our trademarks or branding. "Minecraft" is a trademark of Mojang AB; EnderGrid is an independent host and is not affiliated with, endorsed by, or sponsored by Mojang AB or Microsoft.
10. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Our uptime commitment and remedies are described in our SLA.
11. Limitation of liability
To the maximum extent permitted by law, EnderGrid Hosting and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us for the Service in the three (3) months preceding the event giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless EnderGrid Hosting from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, or your violation of these Terms or applicable law.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. The "Last updated" date at the top of this page reflects the current version. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
14. Governing law and disputes
These Terms are governed by the laws applicable at EnderGrid Hosting's principal place of business, without regard to conflict-of-laws rules. You agree to first attempt to resolve any dispute informally by contacting us. If a dispute cannot be resolved informally, it will be handled by the courts of competent jurisdiction in that location, unless applicable consumer law requires otherwise.
15. Contact
Questions about these Terms can be sent to [email protected].
Questions about this document? Email [email protected].